Refund policy
Effortless Returns with a Full Money-Back Guarantee
Refund Policy
14-Day Return Policy
We are committed to your satisfaction and want you to love your purchase. If, for any reason, you are not completely happy with your item, you may return it within 14 days of receipt in its original, unworn condition for a full refund or exchange.
Custom jewelry is uniquely crafted to each customer's selected design, specifications, and preferences. Because these pieces are specially made and cannot be resold as standard inventory, custom orders are final sale and are not eligible for return, refund, exchange, cancellation, or store credit. We encourage customers to carefully review all design details prior to approving production. Our team is committed to working closely with you throughout the design process to ensure your piece is exactly what you envisioned.
All auction purchases are final sale and are not eligible for return, refund, exchange, cancellation, or store credit. This applies to all auction sales conducted through social media platforms, websites, live sales, or any other sales channel.
Purchases made through third party marketplaces, payment providers, or sales platforms may also be subject to the policies, buyer protection programs, dispute resolution procedures, and applicable terms of the respective platform.
To be eligible for a return, items must be returned in their original, unworn condition and include all original packaging, documentation, certificates, and accessories, if applicable.
Returned items that show signs of wear, alteration, damage, resizing, or modification may not be eligible for a refund or exchange.
Return shipping costs are the responsibility of the customer unless otherwise required by law.
Once a return is received and inspected, any approved refund will be issued to the original method of payment.
To initiate a return, please contact us directly at:
850-928-0384